Module 4 Essentials of Customer Service - Know Your Client
Laws & Regulations
The last date for REGISTRATION is on 01 November 2024
Securities Industry Development Corporation
Visualise on Google MapsNo.3, Persiaran Bukit Kiara,
Bukit Kiara W.P Kuala Lumpur 50490
Malaysia
+60362048667
sidc@sidc.com.my
Terminal Objective:
By the end of this module, participants will be able to recognise customers’ needs and expectations and how compliance is a part of customer service.
Enabling Objectives:
- Recognise services offered from the customer’s perspective
- Identify appropriate communication style for internal and external customers
- Review and propose actions in KYC processes to enhance customer experience while meeting regulatory requirements
*The SIDC reserves the right to amend the programme as deemed appropriate without prior notice