This programme will enable participants to recommend a solution for a problem or issue supported by possible options in a given situation related to the compliance function.

By the end of this programme, participants will be able to:

•describe thinking and problem-solving frameworks and fundamentals

•determine the steps to enhance thinking skills to assess compliance matters  

•explain the concept and process of problem-solving and decision-making in overseeing compliance of the relevant rules and regulations

•identify potential decision-making strategies in dealing with possible misconduct

•develop effective communication techniques to manage compliance conversations